Experience
Augusta University: Information Technology
January 2024 - Current
Student IT Deployment
Augusta University is an institution that puts security and technology at the forefront of its priorities. Due to the vastness of the institution, it requires it's University provided devices, i.e. computers and tablets, to be maintained and repaired if needed. Some of my responsibilities are as follows:
Take user tickets from University staff and troubleshoot their damaged device.
Manage support from each device's respective company and take care of scheduling a date and time for the repair of a device.
Support University staff in technical issues regarding University software or any other software that come preinstalled on University images.
Work with other Shared Service team members in troubleshooting devices.
Diablo's Southwest Grill
April 2018 - December 2023
Shift Leader/Manager
Diablo's Southwest Grill is a restaurant created in the local area that has recently spread to other states like Alabama and South Carolina. It is loved by many across Augusta and is known for being a direct competition for national brands like Moe's Southwest Grill and Chipotle. At Diablo's I started as a regular front of house worker for 3 years until I was promoted in February 2022 to Shift Leader. Some of my responsibilities as a shift lead are as follows:
Worker Management: Ensure all responsibilities are taken care of by workers and that workers assigned to positions at the restaurant.
Answer to customers concerns and oversee any financial refunds that I encounter.
Handle money and cash drawer
Chick-fil-A (Mullins Crossing)
July 2020 - March 2021
Front of House Worker
Chick-fil-A is a national food chain that was created by S. Truett Cathy in 1946. It is known by millions as being the fastest food restaurant and being one of the highest grossing fast food chains in the world. My responsibilities as a Front of House Worker are as follows:
Put customer orders together including food, drinks, and desserts to ensure their experience with us was as good as possible.
Carry customer orders out to cars in drive-thru and curbside orders.
Make lemonade from freshly squeezed lemons and make sure all tea was ready.
Salvation Army (Volunteer)
December 2019
Christmas Bell Ringer
The Salvation Army is one of the most nationally recognized charity groups that has worked since 1865 to help millions across the globe during natural disasters, homeless support, and even times of war. As a bell ringer I would stand in front of a store and ring a bell to collect donations for the Salvation Army. In total, I ended up helping save over $300 for the homeless during Christmas time.
Certifications
CompTIA Security+ ce Certification
August 2023
Security +
In the Summer of 2023 I committed to earning my Security+ certification which baselines the skills I need to perform security administration to pursue a career in Cybersecurity or IT security. It fulfills the DoD 8570 compliance.
Microsoft Access 2016 Introductory
December 2021
Access 2016
As apart of my MINF 2650 and 3650 classes, we worked with Microsoft Access and I established basic and foundational skills on how to operate, navigate, and create content on Microsoft Access 2016.